I have a client that hired me to complete a deep dive into her accounts receivable. She is having a hard time collecting money from her customers. Most of these issues are stemming from her entering invoices incorrectly, entering them and not sending them, and entering the wrong information into them and the customers are confused on what they owe.
How can I help her implement better process to ensure her payments are on time and getting sent?
I have already got her on a schedule of having two people review each invoice and the data entered into it before hitting send but also ensuring they are sent and received.
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